COMMUNICATION SKILLS
- Advanced Communication Skills
- Constructive Listening and Communication Skills
- Customer Communication Skills
- Developing an Effective Call Structure
- Effective Report Writing
- Effective Telephone Communications
- Effective Written Communication
- Handling Customers with Confidence and Care
- Handling Customers with Confidence and Care - Advanced
- Handling Customers with Confidence and Care (2 Days)
- Listening, Assertiveness and Negotiation Skills
- Positive Speech
- Telephone Answering Skills
- Telephone Marketing Skills
In-House Course Arrangements
There are many advantages to taking a Philips Training Academy course in-house: convenience; cost; consistency; and, of course, the ability to have the course tailored to meet your specific needs.
All of our courses can be provided as in-house programmes delivered at a time to suit your organisation.
